Front Desk Supervisor, Mount Royal Hotel

Job Locations CA-AB-Banff
Job Post Information* : Posted Date 2 days ago(09/19/2023 12:03 PM)
Job ID # (iCIMS)
Job Posting Categories
Front Office/Guest Services

What will be your daily pursuit?

Leading our amazing front desk team in providing our guests with top-notch service and a welcoming Banff adventure!

What perks can you expect?

  • Work in a dynamic, culturally diverse team from around the globe 
  • Work experience in an iconic, unforgettable, and inspiring location 
  • Free access to Pursuit attractions for staff and family, send a friend at half the price!
  • Discounted hotel stays under Pursuit’s lodging offerings, and discounted food & beverage and retail experiences
  • A safe work environment
  • The chance to work in an inclusive culture and make life-long friends 
  • Access to subsidized mental health and wellness resources
  • Opportunities for career growth or future work at other Pursuit locations 
  • Access to one of the world’s most beautiful and iconic National Parks 

What will you do in this job?

  • Maintain a smooth administrative operation
  • Welcoming of all guests
  • Monitors check-ins, as well as groups, and gives total attsention and dedication to guests
  • Taking care of guests and concierge service
  • Offers a wide amount of information
  • Supervises the organization and sales of guests' activities and the correct handling and charging
  • Effectively handles guest complaints, taking corrective action to prevent recurrence and to convert the guest into a repeat customer
  • Co-ordinates proper actions with other departments, informs FO Manager of serious matters
  • Co-ordination and communication with the Housekeeping, Maintenance, and F&B departments
  • Ensures all staff are thoroughly familiar with the Hotel’s emergency procedures and in a state of preparedness for any emergency which may occur
  • Execution of regular technical/skills training
  • Setting up and maintaining ongoing training programs in the Front Office department
  • Familiar with all related company documentation and especially with the relevant Operational Standards Manual for field of responsibility

What skills and experience do you need for this job?

  • 2-5 years experience in a major hotel, and one year experience in a supervisory role
  • Able to speak, read, write and understand the primary language(s) used in the workplace
  • Good communication skills, both verbal and written
  • Most tasks are performed in a team environment with the employee acting as a team leader
  • Able to work with minimal direct supervision
  • Basic computational ability
  • Basic computer skills
  • Knowledge of hotel computer accounting programs, such as Room Master
  • To honour our commitment to be “Always Honest” all employees must consent to a criminal record check 

What will your work environment be like?

  • Beautiful. You’ll work in an iconic, unforgettable and inspiring National Park. You’ll see amazing scenery and wildlife. You’ll participate in team events – and fun! 
  • Independent. You’ll spend your days in and around our historic hotel 
  • Remote. Our home is filled with trees, lakes and blue-bird skies; rather than buildings, freeways and smog. Connect with friends around a bonfire instead of through WiFi 
  • Busy. You need to be prepared for a physical working environment with walking, stair climbing, bending, reaching, lifting (up to 50 pounds with assistance) required 

This job description describes this role at a high level, but no document can anticipate every single task, issue or project that could come up. We work as a team and believe that we succeed together – these job duties may change based on the needs of the team and company as a whole. 


To handle this job successfully, any person hired must be able to perform responsibilities as described. Pursuit will make any reasonable accommodation to help a person with disabilities perform their job. This job is based in Alberta, Canada. Relocation to the area and the legal ability to work in Canada is required. 

EEO Information

Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. Pursuit values diverse backgrounds and experience and we welcome all who are eligible to work in Canada to apply! We thank all candidates for their interest, however, please note that only applicants selected for further consideration will be contacted. If selected for an interview, please advise us if you require an accommodation.


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