We wake every day to greet glaciers, mountain peaks and turquoise lakes. At Pursuit, we live the dream. We’re united by an intrinsic love of exploring that can’t be confined by physical borders. Together, Pursuit team members and guests create inspiring memories they’ll share with their friends and families for years to come. It’s all about sharing our amazing destinations. We have gathered a collection of adventure travel experiences, each of them thoughtfully united by their power to inspire and invigorate. As a brand, Pursuit weaves elements of wonder and amazement across our range of awe-inspiring experiences.
/ Our Vision is to be the world’s leading provider of experiential adventure travel.
/ Our Mission is to connect guests and staff to iconic places through unforgettable, inspiring experiences.
This role is based in Banff/Canmore.
/ Provide administrative support across all Pursuit geographies through effective communication with Sales Managers
/ Acts as a sales support contact in the absence of Sales Managers for colleagues and clients
/ Support the sales operations team with any projects and or tasks that require additional shared services support
SPECIFIC DUTIES & RESPONSIBILITIES:
/ Monitor and action any inquiries that come through the Pursuit Sales Inbox.
/ Support and assist Sales Managers in all client requests and follow-ups by providing profound product knowledge and excellent client service
/ Create, coordinate, and update sales contracts and other sales materials, including timely follow-up and approval by Sales Managers
/ Organize and coordinate familiarization tours, receptions, site visits, and other events on behalf of the sales team; in-person participation may be required
/ Maintain the Pursuit CRM system (Delphi.fdc) by continuously entering and updating account, contact, and booking data.
/ Support the sales and operations teams with the issuance of promotional giveaways
/ Liaise with internal Pursuit departments (Reservations, Operations, Accounting etc.) as required to solve client challenges and issues
/ Collaborate and assist other Support Services teams with the goal of creating a cohesive team environment
/ Assist with tasks and requests for all markets, in the absence of other team members as required
/ Continuously work to enhance the client experience by identifying opportunities for improvement in service, satisfaction levels and product offerings
The ideal candidate would possess several of the below skills and abilities:
/ A degree or diploma, preferably in tourism/sales/business, with a minimum of two years of related business experience
/ You are an independent worker who takes initiative, a self-starter with assertive attributes
/ You possess strong interpersonal, oral, and written communication skills and understand basic account management principles
/ You are resourceful, resilient, and adaptable with the ability to see multiple projects and tasks through to completion on a timely basis
/ You have the willingness and ability to ask why to fully understand different scenarios and relationships.
/ Travel trade experience preferred
/ Salesforce and/or Amadeus Delphi.fdc experience preferred
/ You are a highly detail-oriented person, who possesses strong administration and organizational skills
/ You work well either individually or collaborating as part of a team
/ You are computer literate and are comfortable with the Microsoft Office suite with a willingness to learn new programs
/ You can work overtime based on business needs and enjoy working with a team in a busy, fast-paced environment
/ You have a willingness to travel, as and when required.
Travel to other Pursuit geographies may be required at times, both domestically and internationally. Pursuit strongly recommends all staff to be vaccinated against COVID-19. Successful candidates must have a valid Passport and the ability to travel to attend conferences, meetings, and conventions.
This list describes at a high level what this job requires, but no job description can anticipate every single task, issue or project that could come up. Pursuit reserves the right to adjust, reduce, add, or change job responsibilities, as needed, for the success of the business. To handle this job successfully, any person hired must be able to perform responsibilities as described. Pursuit will make any reasonable accommodation to help a person with disabilities perform their job.
WHO WE ARE
Pursuit is a global attractions and hospitality company that connects guests and staff to iconic places through unforgettable and inspiring experiences and strives to become the world’s leading provider of iconic attractions and hospitality experiences. Pursuit generates revenue and shareholder value as one of two business units operated by Viad, an S&P SmallCap 600 international experiential services company, traded on the New York Stock Exchange under the symbol VVI.
Pursuit’s mission is to connect guests and staff to iconic places through unforgettable, inspiring experiences. We deliver rich travel experiences to the global market through our unique hotels and lodges, recreational attractions, retail, food and beverage, sightseeing, tours and travel products. Today, the company enjoys strong perennial demand with operations in or adjacent to Banff, Jasper and Waterton Lakes National Parks in Canada; Glacier, Denali, and Kenai Fjords National Parks in the United States; and our Flyover attractions, FlyOver Canada in Vancouver, B.C. and FlyOver Iceland in Reykjavik, and FlyOver Las Vegas in Nevada. A new FlyOver attraction in Chicago, IL is anticipated in 2024. May 2021 brought the grand opening of the Sky Lagoon, a premier oceanfront geothermal lagoon experience near Reykjavik, Iceland. Through its Refresh Build Buy strategy, Pursuit is continuing its growth trajectory into new iconic locations around the world.
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