Travel Trade Sales Manager

Job Locations CA-AB-Calgary | CA-AB-Banff | CA-Jasper
Job Post Information* : Posted Date 1 month ago(04/24/2023 5:37 PM)
Job ID # (iCIMS)
# of Openings
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What will be your daily pursuit?


/ Based in Calgary, Banff or Jasper
/ Hybrid schedule 3/2 option for office/home
/ Great perks & benefits package
/ Excellent growth potential


Position Summary

This is an exciting opportunity for an experienced sales leader with a passion for tourism to join our team as we elevate our approach to sales. The Travel Trade Sales Manager connects key clients to our remarkable experiences within the Canadian Rockies and acts as a brand ambassador for all the products in the Pursuit Collection. This senior role is responsible for designing and executing strategies to expand our sales efforts internationally through maintaining excellent client relationships, finding ways to grow our client list, and identifying opportunities to develop mutually beneficial partner programs and cooperative marketing initiatives. This role partners with the Director of Sales, the rest of the Travel Trade Team and other Pursuit stakeholders to drive performance to exceed performance targets.

What perks can you expect?

/ Work in a dynamic, culturally diverse team from around the globe 
/ Work experience in iconic, unforgettable, and inspiring locations
/ Free access to Pursuit attractions for staff and family, send a friend at half the price!
/ Discounted hotel stays under Pursuit’s lodging offerings, and discounted food & beverage and retail experiences
/ The chance to work in an inclusive culture and make life-long friends 
/ Access to subsidized mental health and wellness resources
/ Opportunities for career growth or future work at other Pursuit locations 
/ Access to one of the world’s most beautiful and iconic National Parks 

What will you do in this job?

/ Manage a portfolio of existing key clients and seek out new business opportunities for Banff, Jasper Collection while maintaining and growing existing accounts
/ Ensure key partners are set up for success and have the marketing materials they need to optimize and cross sell experiences
/ Attend client meetings either virtually, locally or abroad as required – this may involve attendance at in office meetings, dinners, tradeshows, and sales/FAM trips
/ Track all sales activities in customer relationship management system, daily
/ Collaborate with Pursuit Stakeholders and Key Clients to develop new products and expand revenue opportunities based on market feedback
/ Stay up to date and report on the overall business climate, including updates on guest and competitive activities
/ Work closely with the Pursuit Shared Services Team in establishing go-to-market strategies and tactics, including product development, pricing, scheduling, consumer, trade support and overall brand alignment.
/ Ensure excellent customer service is provided, and problem solve issues as they arise, with assistance of the Sales Operations Team
/ Administrative duties include but not limited to, completing sales reports, participating in developing sales budget and provide ongoing business forecasts

What skills and experience do you need for this job?

Ideal Experience

/ At least 2+ years’ experience working in in a leadership role in sales, preferably in the hospitality, restaurants, hotels, theme parks or resort environments 
/ Must be willing to travel and attend various in-person trade events and missions within Canada and internationally as required
/ Experience with B2B sales and/or Tourism Travel Trade experience in asset
/Experience attending tradeshows and networking events

/Experience in budgeting and forecasting
/ Experience with Microsoft Office tools essential (eg.: Excel, Outlook, PPT, Word, Teams)
/ Experience using SalesForce or Delphi platforms
/ Knowledge of the tourism industry, including PMOs, DMOs, channels of distribution and key global partners is an asset

/Account Management experience a plus


Ideal behaviours and traits

/ Solid written and verbal communication skills
/  Ability to foster strong working relationships
/ Strong “can-do,” attitude with willingness to be flexible and adaptable
/ Ability to work within a geographically diverse team in a broad range of time zones
/Resourceful, adaptable, resilient, and having a strong sense of self-awareness
/ Ability to make decisions, solve problems and exercise good judgment
/ Ability to organize and prioritize multiple tasks in a fast-paced environment
/ Sense of urgency to complete job duties accurately and in a timely manner


Additional information
Business travel will be required both domestically and internationally.  The nature of this position will require work to be performed at nonstandard hours and weekends. Proof of COVID vaccination may be required for international travel or attendance at certain meetings or events


This list describes at a high level what this job requires, but no job description can anticipate every single task, issue or project that could come up.  Pursuit reserves the right to adjust, reduce, add, or change job tasks as needed for the success of the business

To handle this job successfully, any person hired must be able to perform responsibilities as described. Pursuit will make any reasonable accommodation to help a person with disabilities perform their job.  This job could be based in Pursuit office locations in Calgary, Banff or Jasper, AB Canada.  Current, legal ability to work in Canada is required.


What will your work environment be like?

Who We Are

Pursuit is a global attractions and hospitality company that connects guests and staff to iconic places through unforgettable and inspiring experiences and strives to become the world’s leading provider of iconic attractions and hospitality experiences.  Pursuit generates revenue and shareholder value as one of two business units operated by Viad, an S&P SmallCap 600 international experiential services company, traded on the New York Stock Exchange under the symbol VVI.


Pursuit’s mission is to connect guests and staff to iconic places through unforgettable, inspiring experiences. We deliver rich travel experiences to the global market through our unique hotels and lodges, recreational attractions, retail, food and beverage, sightseeing, tours and travel products. Today, the company enjoys strong perennial demand with operations in or adjacent to Banff, Jasper and Waterton Lakes National Parks in Canada; Glacier, Denali, and Kenai Fjords National Parks in the United States; and our Flyover attractions, FlyOver Canada in Vancouver, B.C. and FlyOver Iceland in Reykjavik, and FlyOver Las Vegas in Nevada.  A new FlyOver attraction in Chicago, IL is anticipated in 2024.  May of 2021 brought the grand opening of the Sky Lagoon, a premier oceanfront geothermal lagoon experience near Reykjavik, Iceland.  Through its Refresh Build Buy strategy, Pursuit is continuing its growth trajectory into new iconic locations around the world.

EEO Information

Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. Pursuit values diverse backgrounds and experience and we welcome all who are eligible to work in Canada to apply! We thank all candidates for their interest, however, please note that only applicants selected for further consideration will be contacted. If selected for an interview, please advise us if you require an accommodation.


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