Front Desk Supervisor, Jasper

Job Locations CA-Jasper
Job Post Information* : Posted Date 2 months ago(03/31/2023 7:32 PM)
Job ID # (iCIMS)
# of Openings
Job Posting Categories
Front Office/Guest Services

What will be your daily pursuit?

This job requires relocation to Jasper, Alberta.


Leading our amazing front desk team in providing our guests with top-notch service and a welcoming Jasper adventure!

What perks can you expect?

  • Work in a dynamic, culturally diverse team from around the globe 
  • Work experience in an iconic, unforgettable, and inspiring location 
  • Free access to Pursuit attractions for staff and family, send a friend at half the price!
  • Discounted hotel stays under Pursuit’s lodging offerings, and discounted food & beverage and retail experiences
  • The chance to work in an inclusive culture and make life-long friends 
  • Access to subsidized mental health and wellness resources
  • Opportunities for career growth or future work at other Pursuit locations 
  • Access to one of the world’s most beautiful and iconic National Parks 

What will you do in this job?

  • Review and verify the work of hotel front desk clerks
  • Supervise the activities and coordinate the scheduling of the front desk team
  • Arrange training and orientation of all new front desk team members
  • Coordination of front desk activities with other departments
  • Enter rooming lists in the computer system
  • Coordinate handling of all tours and tour policies
  • Ensure accurate room counts are kept
  • Submit room forecasting and progress reports
  • Open and close room availability when necessary
  • Effectively handle guest inquiries and complaints
  • Learn procedures and functions of hotel front desk clerks

What skills and experience do you need for this job?

  • 2+ years experience in a major hotel, one year of supervisory experience an asset
  • Able to speak, read, write and understand the primary language(s) used in the workplace
  • Good communication skills, both verbal and written
  • Most tasks are performed in a team environment with the employee acting as a team leader
  • Able to work with minimal direct supervision
  • Basic computational ability
  • Basic computer skills
  • Knowledge of hotel computer accounting programs, such as Maestro

What will your work environment be like?

Full-time permanent or seasonal opportunities available! 

  • Beautiful. You’ll work in an iconic, unforgettable and inspiring National Park. You’ll see amazing scenery and wildlife. You’ll participate in team events – and fun! 
  • Independent. You’ll spend your days in and around our historic hotel 
  • Remote. Our home is filled with trees, lakes and blue-bird skies; rather than buildings, freeways and smog. Connect with friends around a bonfire instead of through WiFi 
  • Busy. You need to be prepared for a physical working environment with walking, stair climbing, bending, reaching, lifting (up to 50 pounds with assistance) required 

This job description describes this role at a high level, but no document can anticipate every single task, issue or project that could come up. We work as a team and believe that we succeed together – these job duties may change based on the needs of the team and company as a whole. 


To handle this job successfully, any person hired must be able to perform responsibilities as described. Pursuit will make any reasonable accommodation to help a person with disabilities perform their job. This job is based in Alberta, Canada. Relocation to the area and the legal ability to work in Canada is required. 

EEO Information

Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. Pursuit values diverse backgrounds and experience and we welcome all who are eligible to work in Canada to apply! We thank all candidates for their interest, however, please note that only applicants selected for further consideration will be contacted. If selected for an interview, please advise us if you require an accommodation.


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