Front Office Supervisor, Mount Royal Hotel- Immediate Start

Job Locations CA-AB-Banff
Job Post Information* : Posted Date 2 months ago(03/28/2023 4:47 PM)
Job ID # (iCIMS)
# of Openings
Job Posting Categories
Front Office/Guest Services

What will be your daily pursuit?

Leading our amazing front desk and bell team in providing our guests with top-notch service and a welcoming Banff adventure!

What perks can you expect?

  • Work in a dynamic, culturally diverse team from around the globe 
  • Work experience in an iconic, unforgettable, and inspiring location 
  • Free access to Pursuit attractions for staff and family, send a friend at half the price!
  • Discounted hotel stays under Pursuit’s lodging offerings, and discounted food & beverage and retail experiences
  • The chance to work in an inclusive culture and make life-long friends 
  • Access to subsidized mental health and wellness resources
  • Opportunities for career growth or future work at other Pursuit locations 
  • Access to one of the world’s most beautiful and iconic National Parks 

What will you do in this job?

  • A smooth and correct administrative operation.
  • A correct and up-dated data base within the system
  • Welcoming of all guests
  • Monitors check-ins, as well as groups, and gives total attention and dedication to guests
  • Taking care of guests and concierge service
  • Offers a wide amount of information
  • Supervises the organization and sales of guests' activities and the correct handling and charging
  • Effectively handles guest complaints, taking corrective action to prevent recurrence and to convert the guest into a repeat customer
  • Co-ordinates proper actions with other departments, informs FO Manager of serious matters
  • Co-ordination and communication with the Housekeeping, Maintenance, and F&B departments
  • Ensures all staff are thoroughly familiar with the Hotel’s emergency procedures and in a state of preparedness for any emergency which may occur
  • Execution of regular technical/skills training
  • Setting up and maintaining ongoing training programs in the Front Office department
  • Familiar with all related company documentation and especially with the relevant Operational Standards Manual for field of responsibility

What skills and experience do you need for this job?

The ideal candidate will possess the following knowledge, skills and abilities:

  • Good communication skills, both verbal and written
  • Most tasks are performed in a team environment with the employee acting as a team leader, with minimal direct supervision
  • Basic computer skills 
  • Strong customer service skills
  • Hotel computer accounting programs, such as Room Master an asset
  • 2-5 years in a major hotel, and one year in a supervisory role
  • To honour our commitment to be “Always Honest” all employees must consent to a criminal record check

What will your work environment be like?

This fun job is full-time and starts immediately!

  • Beautiful. You’ll work in iconic, unforgettable and inspiring locations. You’ll see amazing scenery and wildlife. You’ll participate in team events – and fun!  
  • Independent. You’ll spend your days in and around National Parks  
  • Remote. Our home is filled with trees, lakes and blue-bird skies; rather than buildings, freeways and smog. Connect with friends around a bonfire instead of through WiFi  
  • Busy. You need to be prepared for a physical working environment with walking, stair climbing, bending, reaching, lifting (up to 50 pounds with assistance) required  

To handle this job successfully, any person hired must be able to perform responsibilities as described. Pursuit will make any reasonable accommodation to help a person with disabilities perform their job. This job is based in Alberta, Canada. Relocation to the area and the legal ability to work in Canada is required.  

EEO Information

Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. Pursuit values diverse backgrounds and experience and we welcome all who are eligible to work in Canada to apply! We thank all candidates for their interest, however, please note that only applicants selected for further consideration will be contacted. If selected for an interview, please advise us if you require an accommodation.


Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed