Driving Banff Gondola Food and Beverage outlets to world class dining destinations

• Work in a dynamic, culturally diverse team from around the globe 
• Work experience in an iconic, unforgettable, and inspiring location 
• Free access to Pursuit attractions for staff and family, send a friend at half the price!
• Discounted hotel stays under Pursuit’s lodging offerings, and discounted food & beverage and retail experiences
• A safe work environment with structured COVID procedures and vaccination policies
• The chance to work in an inclusive culture and make life-long friends 
• Access to subsidized mental health and wellness resources
• Opportunities for career growth or future work at other Pursuit locations 
• Access to one of the world’s most beautiful and iconic National Parks 

• The Assistant Outlets Manager, Northern Lights (NL) & Castle Mountain Coffee Company (CMCC) will build NL and CMCC to a clean and family friendly restaurant
• Improving the execution and level of daily tasks (buffet service & execution, cleaning of tables, bussing and restocking of shelves)
• Achieve revenue and profitability targets
• Manage inventory
• Ensure effective reporting to Food and Beverage Manager and communication to greater team
• Build a high functioning and positive team
• Continuous improvement of guest and employee experiences, create the “WOW” experience
• Develop consistency within NL & CMCC offerings
• Follow and improve standards based on guest needs and wants
• Daily inspections on cleanliness and organization
• Attention to detail: train the team to see NL & CMCC from a guest’s perspective
• On the spot guest service resolution
• Create proper service standards, procedures, key notes when speaking to guests, clearing tables and moving through the buffet line within the outlets
• Demonstrate positive body posture and language
• Ensure food quality is following the guidelines set out by Food and Beverage Manager & Executive Chef
• Daily reports on promos, unsatisfied guests and feedback
• Work as one unit with the Back of House – one team, one food and beverage department
• Help support all areas within the Gondola – keeping in mind ‘one guest – one experience’

• 5+ years of experience in the food and beverage industry
• Diploma/ Degree within Hospitality focusing in Food and Beverage is an asset
• Experience building relationships and working on teams across all levels of an organization
• Experience with opening a new concept and restaurant ability to take ownership and drive results
• Proven track record in maintaining a high level of standards within the organization on and off the floor
• Effective communicator and able to implement and uphold service standards
• Understanding of financial statements, and forecasting with an ability to control expenses
• Driven to fostering a team building environment and creating positive guest experience
• An eye for detail and quality Shows leadership in a positive, calm, consistent & focused manner
• To honour our commitment to be “Always Honest” all employees must consent to a criminal record check

• Beautiful. You’ll work in an iconic, unforgettable and inspiring National Park. You’ll see amazing scenery and wildlife. You’ll participate in team events – and fun! 
• Independent. You’ll spend your days in and around our historic hotel 
• Remote. Our home is filled with trees, lakes and blue-bird skies; rather than buildings, freeways and smog. Connect with friends around a bonfire instead of through WiFi 
• Busy. You need to be prepared for a physical working environment with walking, stair climbing, bending, reaching, lifting (up to 50 pounds with assistance) required 

This job description describes this role at a high level, but no document can anticipate every single task, issue or project that could come up. We work as a team and believe that we succeed together – these job duties may change based on the needs of the team and company as a whole. 

 

To handle this job successfully, any person hired must be able to perform responsibilities as described. Pursuit will make any reasonable accommodation to help a person with disabilities perform their job. This job is based in Alberta, Canada. Relocation to the area and the legal ability to work in Canada is required. 

 

Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. Pursuit values diverse backgrounds and experience and we welcome all who are eligible to work in Canada to apply! We thank all candidates for their interest, however, please note that only applicants selected for further consideration will be contacted. If selected for an interview, please advise us if you require an accommodation.