Food & Beverage Supervisor, Pyramid Lake Resort, Jasper

Job Locations CA-Jasper
Job Post Information* : Posted Date 3 months ago(03/09/2023 1:17 PM)
Job ID # (iCIMS)
# of Openings
Job Posting Categories
Food and Beverage/Culinary


The wage for this role is $19.50 / hr

What will be your daily pursuit?

This job requires relocation to Jasper, Alberta.


Providing our guests with top-tier hospitality and dining experiences to keep them energized for their adventures! 

What perks can you expect?

  • Work in a dynamic, culturally diverse team from around the globe 
  • Work experience in an iconic, unforgettable, and inspiring location 
  • Free access to Pursuit attractions for staff and family, send a friend at half the price!
  • Discounted hotel stays under Pursuit’s lodging offerings, and discounted food & beverage and retail experiences
  • The chance to work in an inclusive culture and make life-long friends 
  • Access to subsidized mental health and wellness resources
  • Opportunities for career growth or future work at other Pursuit locations 
  • Access to one of the world’s most beautiful and iconic National Parks 

What will you do in this job?

The Food & Beverage Supervisor under general direction trains and directs frontline staff to perform their duties to Guest Experience standards. Responsibilities include:

  • To act as the Location Manager in the absence of the Manager covering vacation and days off
  • Preparation and verification of daily cash reports
  • Ensuring accurate cash, debit, and credit card transactions
  • Involved in the placing of and receiving food orders
  • Coordinate food and beverage inventories
  • Interacts with customers and maintains the highest level of customer service
  • Receive payment for all services provided to the customer
  • Listen to and resolve any customer complaints
  • Ensure the restaurant area is clean and organized at all times
  • Serve tables, bartend as required
  • Uphold the high standard of environmental stewardship expected for all employees
  • Report all maintenance and repair needs to the Location Manager
  • Report and assist the Location Manager with performance management of employees
  • Ensure opening and closing checklists are up to date and being used properly daily
  • Detailed daily communications; to staff via lineups and on the floor discussion, to leadership via shift pass ons, in addition to daily shift reports outlining the shift in detail
  • Motivate staff and have an influential part in in team building and bonding
  • Lead GEM and tour functions;
    • Printing and advance review of BEO’s
    • Setup and service of all events – ensuring no details are missed and the guest experience is seamless
    • Completion of GEM and Tour Billing ensuring accuracy and timeliness

What skills and experience do you need for this job?

  • Hospitality certification preferred
  • Minimum three (3) years’ experience in restaurant operations with supervisory experience
  • Proserve and WHIMIS certification
  • Excellent knowledge of food & beverage service
  • Good knowledge of wine, spirits and beer
  • Excellent communication, interpersonal, guest and public relations skills
  • Neat and clean in appearance and work habits
  • Ability to accept and give direction
  • Ability to motivate train and provide on-going coaching
  • Be able to work with minimal supervision
  • Ability to work within a team
  • Positive attitude
  • Ability to deal with guest challenges and solve problems as they arise
  • Able to work all shifts including split shifts

What will your work environment be like?

Full-time permanent position.

  • Beautiful. You’ll work in iconic, unforgettable and inspiring national park. You’ll see amazing scenery and wildlife. You’ll participate in team events – and fun! 
  • Independent. You’ll spend your days in and around our historic hotel 
  • Remote. Our home is filled with trees, lakes and blue-bird skies; rather than buildings, freeways and smog. Connect with friends around a bonfire instead of through WiFi 
  • Busy. You need to be prepared for a physical working environment with walking, stair climbing, bending, reaching, lifting (up to 50 pounds with assistance) required  

This job description describes the role at a high level, but no document can anticipate every single task, issue or project that could come up. We work as a team and believe that we succeed together – these job duties may change based on the needs of the team and company as a whole. 


To handle this job successfully, any person hired must be able to perform responsibilities as described. Pursuit will make any reasonable accommodation to help a person with disabilities perform their job. This job is based in Alberta, Canada. Relocation to the area and the legal ability to work in Canada is required.


EEO Information

Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. Pursuit values diverse backgrounds and experience and we welcome all who are eligible to work in Canada to apply! We thank all candidates for their interest, however, please note that only applicants selected for further consideration will be contacted. If selected for an interview, please advise us if you require an accommodation.


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