IT Manager, Business Applications

Job Locations US-CO-Denver | CA-AB-Banff | CA-AB-Calgary
Job Post Information* : Posted Date 6 months ago(12/16/2022 2:38 PM)
Job ID # (iCIMS)
# of Openings
Job Posting Categories
Information Technology


USD $70,000-$80,000 or CAD $90,000-$105,000

What will be your daily pursuit?

  • FT Year-round benefitted role in either Banff, AB or Denver, CO
  • Hybrid work schedule available
  • Must be eligible to work in the US or Canada
  • Excellent growth potential
  • Wage range USD $70,000-$80,000 or CAD $90,000-$105,000

Position Summary

This position provides leadership to the Pursuit Applications team that manages our portfolio of applications and helps identify opportunities to improve our processes, third party applications, and our custom systems across Pursuit.  This is a management position with a great team, serving great clients in cool places.  It is a permanent position, joining the Applications team, reporting to the Director of Applications for the Pursuit Collection.

What will you do in this job?

Primary job duties

  • Create best practices around collecting feedback from Pursuit teams and turning them into specifications that can be implemented
  • Plan and budget routine upgrades and maintenance to keep applications current and secure
  • Meet with vendors to ensure progress on the enhancements Pursuit needs
  • Assist the team in creating specifications for our third party vendors and our internal development team
  • Create and implement IT policy which may impact all of Pursuit
  • Create documentation and training programs for staff
  • Organize deadlines and resources for major IT projects such system updates, migrations, upgrades, and application configuration
  • Define and maintain the capital and operational budgets
  • Support the team with resolving issues
  • Monitor applications for reliability, cost, and compliance with policies and support the team in making changes
  • Assess vendors and develop test strategies for new hardware and software
  • Troubleshoot hardware and software issues related to internal IT
  • Participate in after-hours on call rotation

What skills and experience do you need for this job?

Ideal Experience

  • Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field, or equivalent experience
  • 8-10 years of experience working in Applications
  • Experience as a Business Analyst
  • Strong knowledge of accounting practices and ERPs (D365 especially)
  • Knowledge of payroll and people management systems
  • Understanding of PCI-DSS and EU-GDPR requirements
  • Experience leading and managing IT projects
  • Excellent working knowledge of computer systems, security, network and systems administration, as well as business applications
  • Strong critical thinking and decision-making skills
  • Strong project management skills and strong ability to prioritize
  • Firm grasp on IT infrastructure and operations best practices
  • Experience with point of sale systems, and applications specific to the attraction and hospitality industries. i.e.: Retail Pro, RTP, Maestro and Simphony (desirable) in a shared services environment (desirable)


Critical Skills

  • Strong “can-do,” attitude with willingness to be flexible and adaptable.
  • Ability to make decisions, solve problems and exercise good judgment.
  • Strong commitment to building positive working relationships.
  • Willingness to work with a geographically dispersed team in a seasonal environment.
  • Ability to organize and prioritize multiple tasks in a fast-paced environment.
  • Sense of humor and ability to ‘let things roll’ when the unexpected happens.
  • Excellent written and verbal communication skills.
  • Hospitality and service-focused mindset including the need to work successfully with both internal and external partners.
  • Ability to travel to the sites in Iceland, Canada, and the USA

This list describes at a high level what this job requires, but no job description can anticipate every single task, issue or project that could come up.  Pursuit reserves the right to adjust, reduce, add, or change job tasks as needed for the success of the business.

To handle this job successfully, any person hired must be able to perform responsibilities as described. Pursuit will make any reasonable accommodation to help a person with disabilities perform their job.  Legal ability to work in the U.S. or Canada is required.

Pursuit is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, age, disability, veteran status, and other protected characteristics.

What will your work environment be like?

Who We Are


Pursuit is a global attractions and hospitality company that connects guests and staff to iconic places through unforgettable and inspiring experiences and strives to become the world’s leading provider of iconic attractions and hospitality experiences.  Pursuit generates revenue and shareholder value as one of two business units operated by Viad, an S&P SmallCap 600 international experiential services company, traded on the New York Stock Exchange under the symbol VVI.


Pursuit’s mission is to connect guests and staff to iconic places through unforgettable, inspiring experiences. We deliver rich travel experiences to the global market through our unique hotels and lodges, recreational attractions, retail, food and beverage, sightseeing, tours and travel products. Today, the company enjoys strong perennial demand with operations in or adjacent to Banff, Jasper and Waterton Lakes National Parks in Canada; Glacier, Denali, and Kenai Fjords National Parks in the United States; and our Flyover attractions, FlyOver Canada in Vancouver, B.C. and FlyOver Iceland in Reykjavik, and FlyOver Las Vegas in Nevada.  A new FlyOver attraction in Chicago, IL is anticipated in 2024.  May, 2021 brought the grand opening of the Sky Lagoon, a premier oceanfront geothermal lagoon experience near Reykjavik, Iceland.  Through its Refresh Build Buy strategy, Pursuit is continuing its growth trajectory into new iconic locations around the world.

EEO Information

Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. Pursuit values diverse backgrounds and experience and we welcome all who are eligible to work in Canada to apply! We thank all candidates for their interest, however, please note that only applicants selected for further consideration will be contacted. If selected for an interview, please advise us if you require an accommodation.


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