Reservations Agent, Banff (Summer 2023)

Job Locations CA-AB-Banff
Job Post Information* : Posted Date 6 months ago(12/15/2022 8:00 AM)
Job ID # (iCIMS)
# of Openings
Job Posting Categories

What will be your daily pursuit?

Assisting guests with their reservations at Pursuit's hotels and attractions.


Hybrid/Remote work is available for this role for candidates applying within Alberta - two weeks training in our Banff offices will need to be completed prior to commencing employment.

What perks can you expect?

  • Work in a dynamic, culturally diverse team from around the globe 
  • Work experience in an iconic, unforgettable, and inspiring location 
  • Free access to Pursuit attractions for staff and family, send a friend at half the price!
  • Discounted hotel stays under Pursuit’s lodging offerings, and discounted food & beverage and retail experiences
  • The chance to work in an inclusive culture and make life-long friends 
  • Access to subsidized mental health and wellness resources
  • Opportunities for career growth or future work at other Pursuit locations 
  • Access to one of the world’s most beautiful and iconic National Parks 

What will you do in this job?

  • Making, maintaining, and changing reservations for all Banff Jasper Collection owned Hotels, Attractions, FlyOver Canada, Brewster Express, and Brewster Sightseeing
  • Handling phone call, email, and chat inquiries
  • Qualifying and upselling potential clients
  • Maintain accurate reservations and information in reservation system
  • Assist guests with questions all while maintaining a high level of customer service
  • Building and maintaining rapport and business relationships with our travel trade partners
  • Working closely with Sales Managers on key accounts
  • Working closely with Operations Supervisors and key team members

What skills and experience do you need for this job?

  • 1-2 years’ experience working in a call centre environment is preferred
  • Communicate fluently in English, secondary language skills may be an asset
  • Mature and possess a proven ability to work independently within a fast-paced team environment
  • Courteous telephone manners
  • Proficient with computers
  • Strong communication, interpersonal and problem solving abilities
  • Previous experience in a sales environment with a proven ability to upsell guests
  • Prior knowledge of Maestro is an asset
  • To honour our commitment to be “Always Honest” all employees must consent to a criminal record check

What will your work environment be like?

This fun, summer role runs from April or May to October, 2023 and offers competitive wages, performance-based incentives, development opportunities, access to free and discounted lodging and attractions, and more! This role can accommodate split shifts and flexible working hours. 

  • Beautiful. You’ll work in iconic, unforgettable and inspiring locations. You’ll see amazing scenery and wildlife. You’ll participate in team events – and fun! 
  • Independent. You’ll spend your days in and around our historic hotel 
  • Remote. Our home is filled with trees, lakes and blue-bird skies; rather than buildings, freeways and smog. Connect with friends around a bonfire instead of through WiFi 

This job description describes the role at a high level, but no document can anticipate every single task, issue or project that could come up. We work as a team and believe that we succeed together – these job duties may change based on the needs of the team and company as a whole. 


To handle this job successfully, any person hired must be able to perform responsibilities as described. Pursuit will make any reasonable accommodation to help a person with disabilities perform their job. This job is based in Alberta, Canada. The legal ability to work in Canada is required. 

EEO Information

Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. Pursuit values diverse backgrounds and experience and we welcome all who are eligible to work in Canada to apply! We thank all candidates for their interest, however, please note that only applicants selected for further consideration will be contacted. If selected for an interview, please advise us if you require an accommodation.


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