Pyramid Lake Resort, Resort Services Supervisor $19/hr

Job Locations CA-Jasper
Job Post Information* : Posted Date 2 months ago(11/24/2021 5:12 PM)
Job ID # (iCIMS)
# of Openings
Job Posting Categories
Guest Room Operations

What will be your daily pursuit?

Lead our Resort Services team as we enthusiastically provide memorable on the water experiences, enhanced resort programming and a warm welcome upon arrival.

What perks can you expect?

  • Work in a dynamic, culturally diverse team from around the globe 
  • Work experience in an iconic, unforgettable, and inspiring location 
  • Free access to Pursuit attractions for staff and family, send a friend at half the price!
  • Discounted hotel stays under Pursuit’s lodging offerings, and discounted food & beverage and retail experiences
  • A safe work environment with structured COVID procedures and vaccination policies
  • The chance to work in an inclusive culture and make life-long friends 
  • Access to subsidized mental health and wellness resources
  • Opportunities for career growth or future work at other Pursuit locations 
  • Access to one of the world’s most beautiful and iconic National Parks 

What will you do in this job?

This position is critical to our guest experience, activity rentals (boats and bikes) and retail offerings.  Success will be measured on guest experience, sales, and commitment to place.

  • Supervise the Resort Services staff and provide guest experience assistance to the front office
  • Training of new Resort Services staff and as required work shifts to ensure proper coverage for anticipated business levels
  • Maximize revenue opportunities through our boat rental operations through flexible product offerings, depending on the time of day
  • Take ownership of the appearance of the dock, beach, boat house, parking lot and ground. Ensure and maintain cleanliness and maintenance standards of the equipment in this department
  • Work with the Hotel Manager to build and implement resort programming and manage contractors
  • Manage the retail inventory in the lobby ensuring displays are inviting, authentic, maintained, well stocked and work with the Jasper retail inventory team to have appropriate back up stock for business levels
  • Ensures all staff are familiar with the Hotel’s emergency procedures and in a state of preparedness for any emergency
  • Anticipate guest service with a focus on anticipating future guest needs by coordinating with the front desk the contact of each reservation prior to arrival
  • Familiar with all related company documentation and especially with the relevant Operational Standards Manual for his/her field of responsibility
  • When not busy with hotel guests, assist our other teams (Front office, Housekeeping, Maintenance)
  • Completes daily exterior property walks to ensure the resort is looking its best
  • Champion Promise to Place initiatives on behalf of Pyramid Lake Resort (PLR)
  • Ensure Standard Operating Procedures (SOP) are up to date for retail operations & boat rentals, and create new SOPs as needed
  • Assist Hotel Manager with special projects as assigned

What skills and experience do you need for this job?

  • Exemplary organization and communication skills with an ability to lead teams to provide memorable guest experiences
  • Experience managing inventory and driving sales
  • Ability to partner with third party operators to enhance resort guest experience
  • High attention to detail
  • Passion for Pyramid Lake Resort and positive can-do attitude
  • Driven to leading by example
  • Ability to work mornings, afternoons, and weekends
  • Able to speak, read, write and understand the primary language(s) used in the workplace
  • Ability to manage operating systems
  • High school or equivalent education required, retail, guest experience and and/or sport equipment experience preferred
  • All employees must maintain a neat, clean and well-groomed appearance per Pursuit standards

What will your work environment be like?

  • Beautiful. You’ll work in iconic, unforgettable and inspiring locations. You’ll see amazing scenery and wildlife. You’ll participate in team events – and fun! 
  • Independent. You’ll spend your days in and around national parks
  • Remote. Our home is filled with trees, lakes and blue-bird skies; rather than buildings, freeways and smog. Connect with friends around a bonfire instead of through WiFi 
  • Busy. You need to be prepared for a physical working environment with walking, stair climbing, bending, reaching, lifting (up to 50 pounds with assistance) required  

This job description describes the role at a high level, but no document can anticipate every single task, issue or project that could come up. We work as a team and believe that we succeed together – these job duties may change based on the needs of the team and company as a whole. 


To handle this job successfully, any person hired must be able to perform responsibilities as described. Pursuit will make any reasonable accommodation to help a person with disabilities perform their job. This job is based in Alberta, Canada. Relocation to the area and the legal ability to work in Canada is required. 

EEO Information

Pursuit is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics.


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