Maligne Lake, Guest Experience Agent $16/hr

Job Locations CA-AB-Jasper
Job Post Information* : Posted Date 2 months ago(11/15/2021 3:14 PM)
Job ID # (iCIMS)
# of Openings
Job Posting Categories
Front Office/Guest Services

What will be your daily pursuit?

Bring your best in the delivery of an exceptional hospitality and sales experience to guests visiting Maligne Lake.

What perks can you expect?

  • Work in a dynamic, culturally diverse team from around the globe 
  • Work experience in an iconic, unforgettable, and inspiring location 
  • Free access to Pursuit attractions for staff and family, send a friend at half the price!
  • Discounted hotel stays under Pursuit’s lodging offerings, and discounted food & beverage and retail experiences
  • A safe work environment with structured COVID procedures and vaccination policies
  • The chance to work in an inclusive culture and make life-long friends 
  • Access to subsidized mental health and wellness resources
  • Opportunities for career growth or future work at other Pursuit locations 
  • Access to one of the world’s most beautiful and iconic National Parks 

What will you do in this job?

Guest experience agents provide an upbeat, professional service that goes above and beyond our guests’ expectations. You will come across thousands of guests a day from all over the world, so being up to date on all Pursuit products, discounts and promotions is key. Attention to detail and effective communication skills are a must, but a passion for making a difference for each guest is the most important aspect of this position. This position includes indoor and outdoor components, meaning that your working week will vary. 


This is a multi-faceted position and can include any, or all, of the following: 


  • Providing an exceptional hospitality focused informational and sales interaction with guests visiting Maligne Lake  
  • Being current and up to date on all Pursuit attractions, products and promotions along with our other services/experiences provided on site 
  • Providing information and answering questions as to general knowledge of the Maligne Valley and Jasper area 
  • Part of a larger "Adventure Centre" team with locations at Maligne Lake as well as the Town Office located within the town of Jasper - shifts will be scheduled at both locations 
  • Educating guests on the Pursuit attractions and guiding them through the purchasing process 
  • Processing and assisting with tour group check-in, and coordinating with dispatch for any logistical changes to orders 
  • Checking in guests as they arrive at the tour boat boarding area scanning all access tickets, coordinating guests for efficient and timely boarding and answering questions  
  • Be 1st point of contact for any tour boarding issues including tour delays or cancellations, guests who have missed their tour or have not arrived and communicating effectively with tour directors and the guest services office/dispatch 
  • Work closely with boat captain/guides as to loading/unloading of the tour boats  
  • Any guest surveying required 
  • Maintaining cleanliness/sanitization of ticket and boarding areas, and frequent cleaning of high touchpoint areas during entire duration of shift  
  • To be knowledgeable and proficient in the use of the point of sale, cash and credit transactions along with daily cash out procedures 
  • Uphold the high standard of environmental stewardship expected for all employees  
  • Other duties as assigned

What skills and experience do you need for this job?

  • Organization and time management skills are a must, but a passion for making a difference for each guest and employee is the most important aspect of this position! 
  • Strong communication skills, with an ability to proactively listen and be empathetic 
  • Must get excited at the idea of living and working in a remote (yet very social) environment  
  • Previous hospitality and cash handling experience an asset 
  • Hospitality oriented mindset and a passion for delivering memorable experiences 
  • Ability to think on the fly and outside the box to solve problems with a positive attitude  
  • Second language is an asset 
  • Mature, energetic, dependable and self-motivated 
  • Enjoy working with a team in a busy, fast-paced environment  
  • Comfortable working on your feet for extended periods of time in both an indoor and outdoor environmentBe prepare for all season weather (snowrain, wind, hail  
  • Must meet the organization grooming and appearance standards  
  • To honour our commitment to be “Always Honest” all employees must consent to a criminal record check  
  • Standard First-Aid or higher an asset 

What will your work environment be like?

This fun, summer job runs from May 21 until October 11 or June 7 or June 21 until September 6.

  • Beautiful. You’ll work in iconic, unforgettable and inspiring locations. You’ll see amazing scenery and wildlife. You’ll participate in team events – and fun! 
  • Independent. You’ll spend your days in and around national parks. 
  • Remote. Our home is filled with trees, lakes and blue-bird skies; rather than buildings, freeways and smog. Connect with friends around a bonfire instead of through WiFi 
  • Busy. You need to be prepared for a physical working environment with walking, stair climbing, bending, reaching, lifting (up to 50 pounds with assistance) required 

This job description describes this role at a high level, but no document can anticipate every single task, issue or project that could come up. We work as a team and believe that we succeed together – these job duties may change based on the needs of the team and company as a whole. 


To handle this job successfully, any person hired must be able to perform responsibilities as described. Pursuit will make any reasonable accommodation to help a person with disabilities perform their job. This job is based in Alberta, Canada. Relocation to the area and the legal ability to work in Canada is required. 

EEO Information

Pursuit is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics.


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