Maligne Lake, Guest Experience Supervisor / Dispatch $19/hr

Job Locations CA-AB-Jasper
Job Post Information* : Posted Date 2 months ago(11/15/2021 3:12 PM)
Job ID # (iCIMS)
# of Openings
Job Posting Categories
Front Office/Guest Services

What will be your daily pursuit?

Make the experience as inspiring, fun, informative and genuine and as possible for all guest experience team members and guests.

What perks can you expect?

  • Work in a dynamic, culturally diverse team from around the globe 
  • Work experience in an iconic, unforgettable, and inspiring location 
  • Free access to Pursuit attractions for staff and family, send a friend at half the price!
  • Discounted hotel stays under Pursuit’s lodging offerings, and discounted food & beverage and retail experiences
  • A safe work environment with structured COVID procedures and vaccination policies
  • The chance to work in an inclusive culture and make life-long friends 
  • Access to subsidized mental health and wellness resources
  • Opportunities for career growth or future work at other Pursuit locations 
  • Access to one of the world’s most beautiful and iconic National Parks 

What will you do in this job?

The guest services department principally assists all guests by providing information on Maligne Lake and Pursuit services and amenities, and by promoting and selling our related products and services. The guest services supervisor provides direction, leadership and daily support to the guest services team, ensuring that team members deliver a positive and memorable hospitality experience 

Guest supervisor duties also include dispatching: operational communications/responding to and adapting to emergencies and equipment failures and coordination of the daily tour schedule. 


This is a multi-faceted position and can include any, or all, of the following: 

  •  Support, train, coach and encourage each member of the guest services team  
  • Coordinate and participate in the daily running of the guest services operation in addition to scheduling, recognition and performance management duties 
  • Ensure a memorable and positive experience for our guests and staff through implementing and delivering the standard operating policies and procedures as they relate to the guest services operations, safety and employee engagement standards and practices 
  • Recognize and identify business needs and adjust frontline sales strategies 
  • Part of a larger Adventure Centre team with locations at Maligne Lake as well as the store located within the town site of Jasper, shifts will be scheduled at both locations 
  • Responsible for daily cash handling practices and safeguards, including proper use of POS stations, cash floats, cash outs 
  • Dispatching cruise boats and facilitating effective tour inventory management to maximize visitation and and/or operational efficiency 
  • Handling group sales check-ins 
  • Maintaining boat and visitor tracking reports 

What skills and experience do you need for this job?

  • Previous supervisory, point of sale, cash handling experiencerequired 
  • A strong hospitality-focused approach with a natural ability to proactively listen and empathize with guests 
  • A passion for coaching and developing employees  
  • proven track record of “safety 1stpractices 
  • Mature, energetic, dependable and self-motivated team player with a high attention to detail 
  • calm personality, comfortable working and making decisions in a fast-paced, high-pressure environment  
  • Fluent and articulate in English, able to communicate and comprehend over two-way radio, required 
  • Experience using RTP POS Software, an asset 
  • Class 5 driver’s license (clean abstract) an asset 
  • Must meet the organization's grooming and appearance standards  
  • To honor our commitment to be “Always Honest” all employees must consent to a criminal record check  

What will your work environment be like?

This fun, summer job runs from May 20 to October 12, 2022.

  • Beautiful. You’ll work in iconic, unforgettable and inspiring locations. You’ll see amazing scenery and wildlife. You’ll participate in team events – and fun! 
  • Independent. You’ll spend your days in and around a national park
  • Remote. Our home is filled with trees, lakes and blue-bird skies; rather than buildings, freeways and smog. Connect with friends around a bonfire instead of through WiFi 
  • Busy. You need to be prepared for a physical working environment with walking, stair climbing, bending, reaching, lifting (up to 50 pounds with assistance) required 

This job description describes the role at a high level, but no document can anticipate every single task, issue or project that could come up. We work as a team and believe that we succeed together – these job duties may change based on the needs of the team and company as a whole. 


To handle this job successfully, any person hired must be able to perform responsibilities as described. Pursuit will make any reasonable accommodation to help a person with disabilities perform their job. This job is based in Alberta, Canada. Relocation to the area and the legal ability to work in Canada is required. 

EEO Information

Pursuit is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics.


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