Banff Gondola, Guest Experience Agent $16/hr

Job Locations CA-AB-Banff
Job Post Information* : Posted Date 2 months ago(11/19/2021 2:40 PM)
Job ID # (iCIMS)
# of Openings
Job Posting Categories
Front Office/Guest Services

What will be your daily pursuit?

Welcome all Gondola guests at both the lower and upper terminals.

What perks can you expect?

  • Work in a dynamic, culturally diverse team from around the globe 
  • Work experience in an iconic, unforgettable, and inspiring location 
  • Free access to Pursuit attractions for staff and family, send a friend at half the price!
  • Discounted hotel stays under Pursuit’s lodging offerings, and discounted food & beverage and retail experiences
  • A safe work environment with structured COVID procedures and vaccination policies
  • The chance to work in an inclusive culture and make life-long friends 
  • Access to subsidized mental health and wellness resources
  • Opportunities for career growth or future work at other Pursuit locations 
  • Access to one of the world’s most beautiful and iconic National Parks 

What will you do in this job?

  • Welcomes all Banff Gondola guests both at the Lower and Upper Terminal
  • Assists with ticket sales, combo packages, questions, directions, and guidance in visiting our attractions and the Canadian Rockies
  • Uses a computerized ticketing system to issue and process guest tickets
  • Handles cash and credit transactions
  • Validates tickets prior to boarding
  • Helps with the management of traffic flow throughout the lower and upper terminal buildings
  • Provides value-added guest experience piece to visitors of the Banff Gondola
  • Solicits guest feedback
  • Becomes knowledgeable and answers questions regarding the Gondola offerings and Pursuit offerings
  • Learns to answer questions on topics related to the surrounding area, wildlife and local human history
  • Participates in programs and/or assist guest speakers during special programs or events
  • Adheres to the company values:
    • Acknowledges that safety of both staff and guests is paramount to creating a positive experience for both (Safety first)
    • Honors place by maintaining cleanliness of the areas, ensuring wildlife is not approached or fed, showing respect to colleagues (Honour place)
    • Anticipates our guest needs by asking them if they require assistance, directing them to restrooms, restaurants, outside and inside areas and attractions, giving them a brief idea of the offerings and setting their expectations as well as taking their pictures
    • Brings their best to work every day by being engaged and positive
  • Assists in Health and Safety and Green Team initiatives
  • Ensures a memorable Guest Experience

What skills and experience do you need for this job?

  • A high level of customer service and experience in guest services, or similar
  • Attention to detail and good communication and listening skills with local and international guests and staff
  • Passion for making a difference for each guest
  • Friendly personality and cooperative nature
  • Ability to reason and react with quick, thoughtful judgement, while remaining calm under pressure
  • Fluent in English, both written and spoken
  • Second language skills highly advantageous
  • Initiative to walk up to guests and engage with them
  • Strong communication skills towards customers and supervisors
  • Autonomy to work unsupervised, report observations to supervisors
  • Creativity and willingness to improve guest experience
  • Solid knowledge of the products and services available in Banff and its surroundings
  • Accuracy and efficiency in handling large amounts of cash ($CAD and $US) and debit/credit transactions under fast-paced and busy conditions
  • Work in a fast-paced environment and overcome guest objections
  • Physical demands including constant use of hands, repetitive actions and speaking, sitting/standing for long periods of time, frequent bending/twisting and working outdoors
  • Capable of performing demanding physical/manual duties as required
  • Meet Pursuit's grooming standards
  • First Aid certification are an asset
  • To honor our commitment to be “Always Honest” all employees must consent to a criminal record check

What will your work environment be like?

  • Beautiful. You’ll work in iconic, unforgettable and inspiring locations. You’ll see amazing scenery and wildlife. You’ll participate in team events – and fun! 
  • Independent. You’ll spend your days in and around national parks. 
  • Remote. Our home is filled with trees, lakes and blue-bird skies; rather than buildings, freeways and smog. Connect with friends around a bonfire instead of through WiFi 
  • Busy. You need to be prepared for a physical working environment with walking, stair climbing, bending, reaching, lifting (up to 50 pounds with assistance) required 

This job description describes this role at a high level, but no document can anticipate every single task, issue or project that could come up. We work as a team and believe that we succeed together – these job duties may change based on the needs of the team and company as a whole. 


To handle this job successfully, any person hired must be able to perform responsibilities as described. Pursuit will make any reasonable accommodation to help a person with disabilities perform their job. This job is based in Alberta, Canada. Relocation to the area and the legal ability to work in Canada is required. 

EEO Information

Pursuit is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics.


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