Columbia Icefield, Guest Experience Lead Hand $17/hr

Job Locations CA-AB-Jasper
Job Post Information* : Posted Date 2 months ago(11/15/2021 11:00 AM)
Job ID # (iCIMS)
# of Openings
Job Posting Categories
Recreation/Guest Services

What will be your daily pursuit?

Assisting the Guest Services Supervisor with supporting, coaching, and encouraging the Guest Services team to provide upbeat and professional service that goes above and beyond our guests’ expectations.

What perks can you expect?

  • Work in a dynamic, culturally diverse team from around the globe 
  • Work experience in an iconic, unforgettable, and inspiring location 
  • Free access to Pursuit attractions for staff and family, send a friend at half the price!
  • Discounted hotel stays under Pursuit’s lodging offerings, and discounted food & beverage and retail experiences
  • A safe work environment with structured COVID procedures and vaccination policies
  • The chance to work in an inclusive culture and make life-long friends 
  • Access to subsidized mental health and wellness resources
  • Opportunities for career growth or future work at other Pursuit locations 
  • Access to one of the world’s most beautiful and iconic National Parks 

What will you do in this job?

The role of the Guest Experience Lead Hand is to assist the Guest Experience Manager and Supervisors with supporting, coaching, and encouraging the Guest Experience team to provide upbeat and professional service that goes above and beyond our guests’ expectations. Attention to detail and effective communication skills are a must, but a passion for making a difference for each guest and employee is the most important aspect of this position. The Lead Hand position will support all facets of the Guest Experience department in a “hands-on” manner by jumping in to help in any or all of the job components of a Guest Experience Agent.


This is a multi-faceted position and can include any, or all, of the following:

  • Support, train, coach, encourage and ensure that each member of the Guest Experience Team provides an interactive and professional guest experience, aiming above and beyond our guests’ expectations
  • Coordinating and participating in the daily running of the Guest Experience operation in addition to training, scheduling, recognition and performance management duties – all with the best office view you could ask for!
  • Ensure a memorable and positive experience for our guests and staff through implementing and delivering the standard operating policies and procedures as they relate to our service, operational, safety and employee engagement standards and practices
  • Ensure delivery on key performance areas, and relaying feedback and solutions to the Leadership team at the Columbia Icefield
  • Focus on operational excellence, employee training and development, service standards and consistencies
  • Assist Guest Experience Manager and Supervisors with tasks in a timely and detailed manner
  • Uphold the high standard of environmental stewardship expected for all employees

What skills and experience do you need for this job?

  • Organization and time management skills are a must, but a passion for making a difference for each guest and employee is the most important aspect of this position!
  • Must get excited at the idea of living and working in a remote (yet very social) environment
  • Previous cash reconciliation and cash handling experience
  • Guest service-oriented mindset and a passion for coaching and developing employee skills
  • Ability to think on the fly and outside the box to solve problems with a positive attitude
  • Previous experience using RTP POS system, an asset
  • Second language, an asset
  • Seeking someone mature, energetic, dependable and self-driven to lead the Guest Experience Team
  • Ability to follow direction from Icefield leadership and adapt to changes easily
  • Ability to thrive and lead independently in a fast-paced, chaotic, high-pressure environment
  • Comfortable working on your feet for extended periods of time in both an indoor and outdoor environment.
  • Be prepared for all weather conditions (Snow, Rain, Wind, Hail)
  • Must meet the Organization grooming and appearance standards
  • To honour our commitment to be “Always Honest” all employees must consent to a criminal record check

What will your work environment be like?

This fun, summer job runs from April 9 to October 10, 2022.

  • Beautiful. You’ll work in iconic, unforgettable and inspiring Waterton Lakes National Park. You’ll see amazing scenery and wildlife. You’ll participate in team events – and fun! 
  • Independent. You’ll spend your days in and around our historic hotel 
  • Remote. Our home is filled with trees, lakes and blue-bird skies; rather than buildings, freeways and smog. Connect with friends around a bonfire instead of through WiFi 
  • Busy. You need to be prepared for a physical working environment with walking, stair climbing, bending, reaching, lifting (up to 50 pounds with assistance) required  

This job description describes the role at a high level, but no document can anticipate every single task, issue or project that could come up. We work as a team and believe that we succeed together – these job duties may change based on the needs of the team and company as a whole. 


To handle this job successfully, any person hired must be able to perform responsibilities as described. Pursuit will make any reasonable accommodation to help a person with disabilities perform their job. This job is based in Alberta, Canada. Relocation to the area and the legal ability to work in Canada is required. 

EEO Information

Pursuit is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics.


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