Columbia Icefield, Guest Experience Supervisor $19/hr

Job Locations CA-AB-Jasper
Job Post Information* : Posted Date 2 months ago(11/15/2021 11:00 AM)
Job ID # (iCIMS)
# of Openings
Job Posting Categories
Front Office/Guest Services

What will be your daily pursuit?

Support, train, coach, encourage and ensure that each member of the Guest Services team provides an interactive and professional guest experience

What perks can you expect?

  • Work in a dynamic, culturally diverse team from around the globe 
  • Work experience in an iconic, unforgettable, and inspiring location 
  • Free access to Pursuit attractions for staff and family, send a friend at half the price!
  • Discounted hotel stays under Pursuit’s lodging offerings, and discounted food & beverage and retail experiences
  • A safe work environment with structured COVID procedures and vaccination policies
  • The chance to work in an inclusive culture and make life-long friends 
  • Access to subsidized mental health and wellness resources
  • Opportunities for career growth or future work at other Pursuit locations 
  • Access to one of the world’s most beautiful and iconic National Parks 

What will you do in this job?

The Guest Experience Department principally assists all guests by providing information on Columbia Icefield and Pursuit, services and amenities; by promoting and selling all of our related products and services. The Guest Experience Supervisor primarily provides direction, leadership and daily support to the Guest Experience Teams, ensuring that staff deliver a positive and memorable guest experience as well as providing solutions to any challenge’s employees and guests face.


This is a multi-faceted position and can include any, or all, of the following:

  • Support, train, coach, encourage and ensure that each member of the Guest Experience Team provides an interactive and professional guest experience, aiming above and beyond our guests’ expectations
  • Coordinating and participating in the daily running of the Guest Experience operation in addition to training, scheduling, recognition and performance management duties – all with best office view you could ask for!
  • Oversee the daily operations of the Guest Experience team including Agents, dispatch and lead hands
  • Ensure a memorable and positive experience for our guests and staff through implementing and delivering the standard operating policies and procedures as they relate to our Service, operational, safety and employee engagement standards and practices
  • Act as the “on the floor” daily leadership for the Guest Experience Agents and Driver Guides
  • Ability to cover frontline and directly serve our guests.
  • Recognizing and identifying, business needs and adjusting frontline sales strategies
  • Ensure delivery on key performance areas and relaying feedback and solutions to the Leadership team
  • Focus on operational excellence, employee training and development, service standards and consistencies
  • Assist Guest Experience Manager and director of Attractions with tasks in a timely and detailed manner
  • Communicate with co-workers and management, forward observations and comments in a timely fashion
  • Uphold the high standard of environmental stewardship expected for all employees

What skills and experience do you need for this job?

  • Organization and time management skills are a must, but a passion for making a difference for each guest and employee is the most important aspect of this position!
  • Must get excited at the idea of living and working in a remote (yet very social) environment
  • Strong administrative skills and a Class 5 driver’s license (clean abstract) an asset
  • Previous supervisory, cash reconciliation and cash handling experience, required
  • Guest service-oriented mindset and a passion for coaching and developing employee skills
  • Ability to think on the fly and outside the box to solve problems with a positive attitude
  • Previous experience using RTP POS system, an asset
  • Second language is an asset
  • Seeking someone mature, energetic, dependable and self-driven to lead the Guest Experience team
  • Ability to thrive and lead independently in a fast-paced, high-pressure environment
  • Comfortable working on your feet for extended periods of time in both an indoor and outdoor environment.
  • Be prepare for all season weather (Snow, Rain, Wind, Hail)  
  • Must meet the Organization grooming and appearance standards
  • To honour our commitment to be “Always Honest” all employees must consent to a criminal record check
  • Standard First-Aid or higher an asset

What will your work environment be like?

This fun, summer job runs from April 9 to October 13, 2022.

  • Beautiful. You’ll work in iconic, unforgettable and inspiring locations. You’ll see amazing scenery and wildlife. You’ll participate in team events – and fun! 
  • Independent. You’ll spend your days in and around national parks. 
  • Remote. Our home is filled with trees, lakes and blue-bird skies; rather than buildings, freeways and smog. Connect with friends around a bonfire instead of through WiFi 
  • Busy. You need to be prepared for a physical working environment with walking, stair climbing, bending, reaching, lifting (up to 50 pounds with assistance) required 

This job description describes this role at a high level, but no document can anticipate every single task, issue or project that could come up. We work as a team and believe that we succeed together – these job duties may change based on the needs of the team and company as a whole. 


To handle this job successfully, any person hired must be able to perform responsibilities as described. Pursuit will make any reasonable accommodation to help a person with disabilities perform their job. This job is based in Alberta, Canada. Relocation to the area and the legal ability to work in Canada is required. 

EEO Information

Pursuit is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics.


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